Shipping policy

    Special Note for U.S. Customers – Tariff-Free Shopping
    GF Pet customers in the U.S. can continue to enjoy tariff-free shopping, as we now fulfill most U.S.-bound orders directly within the United States. This helps avoid duties and brokerage fees that may otherwise apply when orders cross the border.
    If you are seeing an error message while checking out, it means that one of the items in your cart is currently out of stock in our U.S. warehouse. To ensure our U.S. customers aren’t charged tariffs or duty fees, we operate separate warehouses for Canada and the United States, so inventory availability can differ between the two.
    Please note that while we work to fully sync our inventory systems across fulfillment locations, there may occasionally be discrepancies in product availability. These situations are rare, and we truly appreciate your patience and understanding as we improve this process to better serve you.

    ---

    GFPET.com prides itself on fast and efficient order processing and makes every effort to ship your order promptly while strictly adhering to safety guidelines within our warehouse.

    All orders are fulfilled within two (2) business days, unless an express shipping option is selected, which will ship the next business day, or within the same day if received before 12pm EST.

    If your order is marked as delivered but is not received, or if the estimated transit time for your order has been exceeded, please contact us immediately for assistance at hello@gfpet.com. Kindly refrain from reaching out to the carrier directly, as doing so may potentially slow down the process of locating your lost or delayed package.

    • CANADA: Orders to Canadian addresses over $90CAD will be shipped free of charge via UPS Standard Service or Canada Post Expedited Parcel. Order subtotals must equal or exceed $90CAD after all discounts and coupons have been applied & before applicable taxes in order to qualify for free shipping. Orders under $90CAD will be charged a flat fee of $10CAD. Please note that UPS does not deliver to PO Boxes, and therefore any order to a PO Box must be shipped by Canada Post regardless of service type requested. Excluding Northwest Territories, Nunavut and Yukon.
    • USA: We ship all US-destined orders via USPS. Orders to addresses in the United States over $90USD will be shipped free of charge. Order subtotals must equal or exceed $90USD after all discounts and coupons have been applied & before applicable taxes in order to qualify for free shipping. Orders under $90USD will be charged a flat fee of $10USD. Any applicable taxes or duties are the responsibility of the purchaser. Excluding Hawaii, Alaska, and Puerto Rico. 
    • INTERNATIONAL: All International orders will be processed in USD and will enjoy gfpet.com preferential rates with UPS or Canada Post, who will charge only the actual shipping cost of the carrier. Any applicable taxes or duties are the responsibility of the purchaser. GF Pet does not currently ship to countries within the European Union.
    • HAWAII, ALASKA, PUERTO RICO, YUKON, AND NORTHWEST TERRITORIES: Orders will enjoy gfpet.com preferential rates with USPS, UPS or Canada Post who will charge only the actual shipping cost of the carrier. Any applicable taxes or duties are the responsibility of the purchaser.

    Lost/Missing UPS Shipments

    In the unfortunate event that your package is lost or stolen, UPS policy allows shipments that do not require a signature to be left in a safe location at the driver’s discretion. This may include the front porch, side door, back porch, garage, or even with a neighbour or leasing office, as indicated by a yellow UPS InfoNotice® left by the driver.

    If your UPS shipment is reported lost or stolen, GF Pet will promptly initiate an investigation with UPS, which may take up to 10 business days to resolve. While we do not have control over UPS policies or procedures, we are committed to assisting our customers throughout this process by submitting the claim and closely following up on your behalf.

    Once the investigation is completed, GF Pet may offer to replace the order based on the outcome of UPS’s findings. Please note, we are unable to provide refunds for lost or stolen packages.

    GF Pet Returned to Sender Policy

    At GF Pet, we take pride in fast and efficient order processing. However, if your order is returned to us due to incorrect shipping information or delivery failure, the following guidelines will apply:

    • Incorrect Address or Delivery Failure:
      If an incorrect or incomplete address is provided at checkout, or if the courier is unable to complete the delivery, your order will be returned to our warehouse. Once received, we will contact you to confirm the next steps. You will be responsible for the cost of re-shipping the order.
    • Customer Absence or Refusal of Delivery:
      If a package is returned to us due to multiple failed delivery attempts or refusal of the shipment, we will offer the following options:
      • You may request to have the order reshipped by covering the additional shipping fees.
      • Alternatively, you can choose to receive a refund for the order value, excluding any shipping costs.
    • Refund Policy for Returned Orders:
      If you opt not to reship the returned order, we will process a refund for the item(s) once they are returned to our warehouse. Please note, any shipping fees incurred during the initial order will not be refunded.
    • Processing Time:
      Once a returned order is received, we will notify you via email within 3 business days to confirm your preferred course of action.
    • To prevent delays, we encourage customers to carefully review all shipping details at checkout and ensure someone is available to receive the package.
    • If you have any questions about our Returned to Sender policy, please reach out to us at hello@gfpet.com for assistance.

    Special Shipping Considerations

    • The ICE MAT™️ is not available for purchase in the U.S.A. and therefore cannot be shipped to a U.S. address. If you are a US customer, you cannot check-out or obtain shipping rates if there is an ICE MAT™️ in your cart.
    •  Free Shipping is unavailable for the ICE MAT™️ and is subject to additional shipping charges where applicable.